Don't wait until your car breaks down to figure out who you're going to trust with it. Three things matter most: real ASE certification, a written warranty you can actually read the terms of, and honest, upfront estimates before any repair starts.
Look for an Established Shop That Will Still Be Here Tomorrow
A shop that's been in business for years has a reason to protect its reputation. Ask for a written estimate before any work starts, and expect a real inspection that flags actual safety or reliability issues, not just the symptom you called about. Whatever you need, brakes, electrical, maintenance, or just an oil change, it's worth building a relationship with one shop rather than shopping around every time.
Check the Warranty Terms, Not Just the Price
A shop's warranty tells you how much they actually stand behind their own work. We back every qualified repair with a 36 month, 36,000 mile nationwide warranty on parts and labor, through the NAPA Auto Care Peace of Mind program, in writing, not a verbal promise. See our full warranty details.
Don't Fall for the Cheapest Price
A lower price can mean an inferior repair, or a shop that hasn't done the job enough times to know what it actually requires. We regularly redo jobs that other shops didn't do right the first time. Make sure whatever shop you choose is clear about what's actually being done and uses real quality parts.
What We Commonly See
One thing we see often is a customer who tried the cheapest quote first, then came to us after the same repair failed within months. The parts and labor that were skipped the first time usually end up costing more the second time around, not less.
One more thing worth asking about
Does the shop offer a free loaner car or a ride while your vehicle is being repaired? It's a small detail that says a lot about whether a shop actually cares about your time, not just your bill. We offer both, call ahead to ask what's available for your visit.
A real story
"Look no further for trustworthy, honest, friendly, reliable, and courteous service for your vehicle! Exceptional in every way! They service my own personal vehicles and our work trucks. I would highly recommend them." — Mike P.
See our full list of services or learn more about what sets our shop apart. If you're still deciding, see our guide on 5 questions worth asking before you choose.
Finding a Mechanic FAQ
What's the fastest way to check if a shop is legitimate?
Ask about ASE certification, a written warranty, and check recent reviews. A shop willing to answer all three clearly is usually a good sign.
Should I choose a shop based on price alone?
No. A lower price can mean an inferior repair or a shop that hasn't done the job enough times to know what it actually requires. Compare what's included, not just the number.
Does a loaner car or ride matter when choosing a shop?
It's a small detail, but it says a lot about whether a shop values your time, not just your bill. Ask what's available before you need it.
How do I know if a warranty is actually good?
Check the length, mileage, and whether it's honored nationwide, not just the fact that a warranty exists. Get it in writing.
Is it worth sticking with one shop long-term?
Yes. A shop that knows your vehicle's history can catch patterns and prioritize the right repairs faster than starting over somewhere new each time.
Learn more about American & Import Auto Repair or see every make we service.
KS
Kim Smith Co-Owner
Kim co-founded American & Import Auto Repair in 2002 and has focused on building a welcoming, honest shop customers actually trust for over two decades.