American & Import Auto Repair ("we," "our," or "us") cares about your privacy. This policy explains what information we collect when you visit our website, how we use it, and what choices you have.
By using our website, you agree to the practices described in this policy.
Information You Give Us
You may share personal information with us when you:
- Fill out a contact form
- Request an appointment
- Submit an employment application
- Start a live chat session
- Call or email us directly
Depending on what you submit, we may collect your name, email address, phone number, vehicle information, service request details, and any other information you choose to include. Employment applications may also include work history and references.
We do not collect Social Security numbers or dates of birth on any of our forms.
You do not have to share any personal information just to browse our website.
How We Store Your Form Submissions
Our website contact, appointment, and employment forms are built with Gravity Forms. When you fill out a form on our website, your information is sent to us by email and is also stored in our website database.
We clear stored form entries about once per year. If you would like us to remove your information sooner, contact us at the email listed at the bottom of this page.
Information We Collect Automatically
Like most websites, ours automatically collects some information when you visit. This includes your IP address, browser type, device type, operating system, pages you visit, time spent on pages, how you found our site, and your general location at the city or region level.
This information helps us understand how people use our site and how we can make it better.
Cookies and Tracking Technologies
Our website uses cookies. Cookies are small text files stored on your device. We use them to make the site work, understand how visitors use it, and show relevant ads.
You can set your browser to block or delete cookies. Some parts of the site may not work as well if you do.
Google Analytics
We use Google Analytics to understand how visitors use our website. It collects information like which pages you visit, how long you stay, and what type of device you use. Google may process this data under its own privacy policy.
Google Ads
We run ads through Google Ads. When you visit our site, Google may place a cookie on your device to track whether you later take an action, like calling us or visiting again. This is called conversion tracking and helps us understand which ads are working.
If you would rather not see ads based on your visits to our site, you can opt out at adssettings.google.com.
Shop Management and Service History
We use Tekmetric to manage our shop and stay in touch with customers. Tekmetric also receives appointment requests made through our Google Business Profile. When Google passes that appointment data to Tekmetric, it becomes part of your customer record with us.
Tekmetric stores information about you and your vehicle, including:
- Your name, email address, and phone number
- Your address
- Your vehicle information
- Your repair and service history
- Payment information
- Appointment requests from our Google Business Profile
- Messages and service reminders we send to you
Tekmetric keeps this information with no set end date. They may send you texts and emails about your vehicle or service. You can reply STOP to any text to opt out. To ask for access to or removal of your information in Tekmetric, contact them at support@tekmetric.com.
Google Business Profile Appointments
If you book an appointment through our Google Business Profile, Google collects information about that request under Google's own privacy policy. That information is then passed to Tekmetric so we can confirm and prepare for your visit.
Loaner Vehicle Software
If you use a loaner vehicle while your car is being serviced, we manage that process through ShopLoaner by AutoRentalSystems.com. ShopLoaner may collect:
- Your name, email address, and phone number
- Your address
- Your driver's license information
- Your insurance information
- Payment information
- Vehicle rental details including mileage and fuel use
Loaner vehicles may be equipped with GPS tracking technology. This allows the vehicle to be located during the rental period. By accepting a loaner vehicle, you agree to this tracking.
ShopLoaner handles this information under their own privacy policy. You can contact them at privacy@arsloaner.com with any questions about your data.
Financing
Our website contains a link to SNAP Finance for customers who want to apply for financing. Clicking that link will take you to SNAP's website. All information you enter on SNAP's application is collected and stored by SNAP under their own privacy policy. We do not see, collect, or store any information you enter on SNAP's website. We only receive a notice of whether your application was approved.
Live Chat
Our website includes a live chat feature powered by Tawk.to. If you use the chat, Tawk.to may collect and store the messages you send along with technical information about your visit. This helps us respond to your questions and review our customer service. Tawk.to handles this information under their own privacy policy.
Embedded Content
Our website includes a Google Map to help you find our shop and videos from YouTube. When you interact with these, Google may collect information about your visit under their privacy policy.
How We Use Your Information
We use the information we collect to:
- Schedule and confirm appointments
- Respond to questions and service requests
- Talk with you about your vehicle or service
- Send service reminders and follow-up messages
- Keep a record of your vehicle's repair history
- Review employment applications
- Improve our website
- Track how our ads are working
- Protect against spam and abuse
We do not sell your personal information.
Who We Share Information With
We share information only with the companies that help us run our business and serve our customers. These include:
- Google (Analytics, Ads, Maps, YouTube, and Business Profile appointments)
- Gravity Forms (website contact, appointment, and employment forms)
- Tekmetric (shop management, service history, appointments, and customer communications)
- ShopLoaner by AutoRentalSystems.com (loaner vehicle management)
- Tawk.to (live chat)
These companies may only use your information to do work on our behalf or under their own published privacy policies.
We may also share information when the law requires it or to protect our legal rights.
Data Security
We take reasonable steps to protect the information we collect. No way of sending or storing data online is fully secure, but we work to keep your information safe.
Your Privacy Rights
As a Tennessee resident, you have rights under the Tennessee Information Protection Act (TIPA). These rights include:
- The right to know if we are processing your personal information
- The right to see a copy of the personal information we hold about you
- The right to correct information that is wrong
- The right to ask us to delete your personal information
- The right to opt out of the sale of your personal information
- The right to opt out of targeted advertising using your personal information
We do not sell your personal information.
To make a privacy request, contact us at the email below. We will respond within 45 days. If we need more time, we will let you know. If we deny your request, you have the right to appeal that decision by contacting us again.
For information stored by our third-party platforms, you may need to contact those platforms directly using the contact information listed in each section above.
Links to Other Websites
Our site contains links to other websites we do not control, including SNAP Finance. We are not responsible for how those sites handle your information. We encourage you to read their privacy policies before sharing any information.
Children's Privacy
Our website is not for children under 13. We do not knowingly collect information from children.
Changes to This Policy
We may update this policy from time to time. Any changes will be posted here with a new effective date.
Contact Us
If you have questions about this privacy policy or how we handle your information, please contact us at support@americanandimportautorepair.com.
Effective Date: July 2, 2026