Our original location, since 2002

Johnson City Auto Repair at Our Original Market Street Location

3832 W Market Street · (423) 913-3111

This is where American & Import Auto Repair started, and it's still where a lot of our longest customer relationships live. ASE certified technicians, honest diagnosis, and a warranty that actually means something, on any make or model.

Call (423) 913-3111 Schedule Appointment

The Shop This Business Was Built Around

American & Import Auto Repair has operated on West Market Street since 2002. This is where it all started, and it's still where a good share of our 700+ Google reviews come from. Family owned, ASE certified, and equipped to handle domestic trucks and cars alongside the imports and specialty vehicles a lot of other shops in town send straight to the dealer. Browse every make we service or see our full list of services.

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More than two decades in one place

Since 2002, Same Family, Same Address

Most auto shops change hands, get bought out, or franchise out within a few years. This one hasn't. The same family that opened these doors in 2002 still owns and runs it today, and a lot of the customers who walked in that first year are still bringing their vehicles here now.

Ask around and the same names come up. Josh and Cynthia run the front desk here. Josef walks customers through what's actually wrong and what it'll cost. It's not unusual for Josh to personally drive a customer home while their car's in the bay and pick them back up when it's done, no extra charge, that's just how this shop has always run.

The American & Import Auto Repair team in front of the shop

FAMILY OWNED SINCE 2002

Proof, Not Promises

Anyone can say "honest" and "thorough." Here's what that's actually looked like at this location.

Turned away by a Mercedes dealer, fixed here
A customer's 2002 Mercedes ML320 was turned down by a dealer in Kingsport, they said they didn't have anyone who could work on one that old. We found the real problem, sent photos of everything that needed attention, and repaired the fuel pump, brakes, and calipers. Months later, when the alternator failed, Josh drove the customer home while we fixed it and brought him back when it was done.
Diagnosed correctly after two other shops guessed
A customer came to us with a persistent engine miss after a couple of other shops had already thrown parts at it without fixing anything. We found the actual cause, a bad fuel injector on cylinder 1, replaced it, and rebuilt the front end while we were at it. It's been running great since.

What we handle here

Full-Service Repair at This Location

Preventive Maintenance

Factory-scheduled maintenance, oil changes, fluid services, and inspections that catch small issues before they turn into expensive breakdowns, keeping your vehicle reliable for the long haul.

Engine Repair

Check engine light, rough running, oil leaks, overheating, or a loss of power? We diagnose the actual cause before recommending anything, from a minor repair to a full engine replacement.

Transmission Repair

Delayed shifting, slipping, warning lights, or a fluid leak shouldn't be ignored. From diagnostics to complete replacement, every qualified repair is backed by our nationwide warranty.

Brake Repair

Squealing, grinding, vibration, or a soft brake pedal are signs your brakes need attention. We inspect the complete braking system and recommend only the repairs your vehicle actually needs.

Electrical Diagnostics

Warning lights, electrical faults, battery drains, or intermittent problems often need more than a code reader. We perform real electrical testing to find the cause, not guesswork.

Fleet Maintenance

Scheduled maintenance, inspections, and repairs that reduce downtime, so your company's vehicles stay on the road and working instead of sitting in a repair bay.

Current offer at this location

Save on Your Next Repair

See all our current specials and coupons before your visit.

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Customer reviews

What Our Customers Say

"Excellent troubleshooting, as usual, with great communication and explanations too, very accommodating to my schedule. Definitely a customer for life!"

Dean

"Work was completed within the time estimated, the work looked super, and using the coupon included in the monthly letter saved me 10%. I was again very pleased."

Richard H.

"Cannot beat the service nor the price. Do NOT take your vehicle anywhere else."

Maureen M.

"They were the ONLY repair shop that would touch my Alfa Romeo Giulia! They walked me through the entire repair process and stayed true to the price they gave me before the work even started."

Lara D.

Read more on Google (700+ reviews) or see our full testimonials page.

Every repair backed by a real warranty

36 Month, 36,000 Mile Nationwide Warranty

Every qualified repair at this location is covered, parts and labor. Need help covering a bigger repair? See our financing options.

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Find us

Directions to Market Street

3832 W Market Street
Johnson City, TN 37604

Hours

Monday–Friday, 7:30 AM–5:30 PM
Closed Saturday & Sunday

Phone

(423) 913-3111

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What we've actually fixed here

Real Work, Real Customers

Not hypotheticals, here's what showing up at this shop has actually looked like.

A nail in the tire, and not even a scheduled customer
A customer traveling through town discovered a nail in her tire. She wasn't on the books, but we got her in right away, fixed it quickly, and had her safely back on the road, no appointment needed for a stressful, unplanned stop.
Trust built on the first phone call
A customer said one call with Josh was enough to know this was a shop he could trust. We quoted a fair price, arranged a place for him to wait comfortably, and had his truck back to him in reasonable time.
Prioritized the repairs that mattered most first
A customer needed work done but was watching her budget. We worked with her to tackle the most urgent services first, and the inspection photos showed her exactly what we were looking at before she decided what to approve.
Four names, one job done right
A customer's car gave him real trouble, but between rides arranged by Josh, a phone quickly recovered by Josef, and Stevie and Jess handling the actual repair and service side, the whole team went well beyond what he expected.

Common questions

Market Street FAQ

How long has the Market Street location been open?

Since 2002. This is our original, flagship location and the shop this business was built around.

What are your hours at Market Street?

Monday through Friday, 7:30 AM to 5:30 PM.

Does Market Street work on imports and specialty vehicles?

Yes. Our Market Street technicians regularly service everything from domestic trucks to Porsche, Audi, Alfa Romeo, and other imports many shops turn away.

Is my repair really backed by a nationwide warranty?

Yes. Every qualified repair at Market Street is backed by a real 36 month, 36,000 mile nationwide warranty on parts and labor, in writing.

Will you work on an older or discontinued vehicle other shops won't touch?

Yes. We've repaired vehicles that dealers themselves declined to work on because of their age, including older Mercedes and other imports. If it's mechanically sound enough to bring in, we'll take an honest look.

What if another shop couldn't figure out what's wrong with my car?

That's a common reason customers find us. We've corrected diagnoses other shops got wrong, including replacing the actual failed part after another shop had already guessed at several others without fixing the problem.

Is this the original American & Import Auto Repair location?

Yes. West Market Street is where the business started in 2002, and it's still owned and run by the same family today.

Can I get a ride home while my car is being repaired?

In many cases, yes. It's not unusual for our staff to personally drive a customer home while their vehicle is in the bay and pick them back up when it's ready, at no extra charge.

Do you do front-end and suspension work, not just basic repairs?

Yes. We regularly perform front-end rebuilds and suspension work alongside engine and drivetrain repairs, often as part of correcting a problem another shop misdiagnosed.

The Original Shop, Still Central to Johnson City

West Market Street has been a fixture for drivers across Johnson City since 2002, and that reach now extends throughout the Tri-Cities, including Jonesborough, Gray, Telford, Chuckey, Elizabethton, Erwin, and Kingsport. Whether it's a vehicle a dealer wouldn't touch or a problem another shop couldn't solve, this is the location where that reputation was actually built. Learn more about what sets our shop apart.

Our original location, still going strong

Schedule your service at Market Street

ASE certified technicians, honest diagnosis, and a warranty that means something.

Schedule Appointment Call (423) 913-3111