W Market St · (423) 913-3111 Hopper Rd · (423) 328-7036
Mon–Fri, 7:30 AM – 5:30 PM · Closed Weekends
Customer testimonials for American & Import Auto Repair in Johnson City, TN
790+ five-star reviews across two locations

What Our Customers Say About Us

Real reviews, in customers' own words.

We've pulled together 20 of the reviews that best capture what it's actually like to work with us, honest pricing, real communication, and a willingness to take on vehicles other shops turn away.

Import & Specialty Vehicle Expertise

One theme comes up again and again: we're often the shop that says yes when the last three said no. If you're driving something a local dealer treats as the only option, browse our full list of vehicles we service, from Porsche to MINI to Alfa Romeo.

"They were the ONLY repair shop that would touch my Alfa Romeo Giulia! They walked me through the entire repair process, kept me informed, and stayed true to the price they gave me before the work even started."

Lara D.

"So glad to have my car back and running when no one else wanted to work on it because it's an Audi. Everyone was very kind, professional, and upfront about the costs."

Elizabeth O.

"It's hard to find good mechanics for Minis without going to a dealer. I have a manual drive Countryman and they have performed excellent work on my vehicle!"

Alexandria S.

"They can work on any make or model, as it's hard to find anyone to work on Porsche! Excellent customer service, and they keep in touch with you about your vehicle's progress."

Jennifer R.

"Took my Porsche Panamera 4S in for major service, $3,000, less than the dealer. On the test drive they caught a turbo mechanical failure, got my extended warranty approved, and the car runs and drives amazing!"

Monie M.

Honest, Transparent Pricing

No pressure, no surprise charges, and a real explanation before any work begins. Every repair we quote is backed by our 36 month, 36,000 mile nationwide warranty on parts and labor.

"They provided me with a loaner for the days of work on my Audi Q5. My car runs like it's brand new now! 10/10"

Karissa R.

"American & Import Auto is family owned and take pride in the service they provide to our local community. I was very impressed with their attention to detail on my Porsche Cayenne Turbo."

Mark C.

"Quality work and great people and a warranty you can count on. Hard to find all three anywhere else."

Clinton B.

"Fixed my water pump, thermostat, and air conditioner on my Land Rover Evoque cheaper than the dealership in Asheville could the air conditioner alone. Kept me informed the whole way."

Crystal C.

"Went in for an oil change, tire rotation, and a leaky tire. They fixed everything and informed me of a headlight that was out and some work to keep an eye on. Out in about an hour and fifteen minutes."

Fran M.

Fast, Reliable Service

From a roadside breakdown to a same-week diagnosis, here's what customers say about how quickly we actually get things done. See our full list of services for what we handle on any given day.

"I was traveling from out of state when my check engine light came on. They took me right in and quickly and professionally diagnosed and repaired my 2017 Discovery HSE. Returned home with no issues!"

Richard Z.

"The AC in my Jeep wasn't working and they fixed the problem, plus they worked with my warranty company. I was very happy with what I ended up paying."

Colts C.

"This was my first visit, and I was very impressed with the quick service, professionalism, and knowledge with everyone I was in contact with here."

Robert T.

"Great service, quick work. My vehicle rides so smooth now, thanks a lot!"

Travis H.

"Car broke down at a waterpark with 5 grandchildren. Towed to American Import and fixed. Very nice staff and service."

Deborah H.

Family-Owned Trust & Customer Care

The kind of thing that's hard to fake: customers who keep coming back, and say so. Learn more about what sets our shop apart or head back to our home page.

"Josh, from the start, was so friendly and helpful scheduling the repair for me on my Mini Cooper. They even provided a loaner car for me to use while my car was being repaired."

Shannon H.

"A comfy and warm lobby makes a very pleasant environment to spend time together while waiting on our cars. This family owned business has taken all the angst out of waiting for car repairs."

Vicki H.

"I had a ground issue with an older Jeep I couldn't trace down and they got to the bottom of it quickly. They are extremely busy, and there's a reason they are that busy."

Marcus L.

"Replaced my engine in my Jeep SRT and it went off flawlessly, no lights on or anything. Very good people to work and deal with."

Summer R.

"The staff were kind, personable, honest, transparent, detailed, and compassionate. I already recommended it to my family!"

Alyssa N.
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Two locations in Johnson City

The Same Standard at Either Shop

Both locations earn these same reviews, from ASE certified technicians backed by the same warranty. Hopper Road is our newer location, which is why its review count is still catching up to Market Street, not a difference in the work.

Location One

West Market Street

3832 W Market Street
Johnson City, TN 37604

(423) 913-3111

Location Two

Hopper Road

216 Hopper Road
Johnson City, TN 37604

(423) 328-7036

Common questions

Testimonials FAQ

Are these testimonials real?

Yes. Every quote on this page is from a real customer review left on Google. We've selected a cross-section of them here, but you can read the full, unedited set at either of our Google listings.

Do you work on imports and specialty vehicles other shops won't touch?

Yes, that's a recurring theme in our reviews for a reason. We regularly service Porsche, Audi, MINI, Land Rover, Alfa Romeo, and other vehicles that many local shops send straight to the dealer.

How do I leave a review?

We'd genuinely appreciate it. Visit our reviews page for a direct link, or search for American & Import Auto Repair on Google and leave a review at either location.

Serving Johnson City and the Tri-Cities

We're proud to earn these reviews from drivers across Johnson City, Jonesborough, Gray, Telford, Chuckey, Elizabethton, Erwin, Kingsport, and throughout Washington, Carter, and Unicoi counties. Browse our full list of services or every make we service.

Join hundreds of happy customers

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Two locations, one honest standard of work, backed by a warranty that means something.

W Market St · (423) 913-3111 Hopper Rd · (423) 328-7036